Privacy Policy

---

Effective Date: August 10, 2021  •  Last Updated: June 22, 2026

GP Piping Inc. ("GP Piping," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us — including through our website at gppiping.com, our contact forms, and our text messaging communications.

We may collect the following types of personal information:

• Contact information — your name, phone number, email address, and service address.
• Service details — information about the plumbing services you request or have received.
• Communications — records of calls, emails, or text messages between you and our team.
• Website usage data — IP address, browser type, and pages visited, collected via cookies and analytics tools.
• Payment information — processed securely through third-party payment providers; we do not store your full card details.

We use the information we collect to:

• Schedule, confirm, and complete plumbing service appointments.
• Send you appointment reminders, job updates, and follow-up communications via text message, email, or phone.
• Respond to your questions and customer service requests.
• Process invoices and payments.
• Improve our website and the quality of our services.
• Comply with legal and regulatory requirements.

By providing your phone number and consenting to receive text messages from GP Piping, you agree to receive SMS and MMS messages from us. These messages may include:

• Appointment confirmations and reminders
• Job status updates and technician arrival notifications
• Quotes, invoices, and follow-up messages
• Responses to questions you send us

Message and data rates may apply. Message frequency varies based on your service activity. You may opt out of text messages at any time by replying STOP to any message we send. Opt-out requests will be honored within 10 business days, though removal typically takes effect immediately. To re-enroll, reply START. For help, reply HELP.

We do not sell, rent, or share your phone number or any other personally identifiable information (PII) obtained through SMS communication with third parties or affiliates for marketing or promotional purposes. Your phone number may be shared with our text messaging service provider (Jobber) solely for the purpose of delivering messages on your behalf, and they are prohibited from using it for any other purpose.

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers — trusted third-party platforms that help us operate our business (e.g., our scheduling and communication software, Jobber). These providers are contractually required to protect your information.
• Legal compliance — when required by law, court order, or to protect the safety and rights of our customers or the public.
• Business transfers — in the event of a sale or merger, your information may be transferred as part of that transaction.

Our website uses cookies to improve your browsing experience and understand how visitors use our site. You may decline non-essential cookies through your browser settings or via the cookie notice displayed on our site. Note that some site features may not function properly if cookies are disabled.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to applicable legal obligations.
• Opt out of SMS communications at any time by replying STOP.
• Opt out of marketing emails by following the unsubscribe instructions in those emails.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• GP Piping Inc.
• Phone: (831) 348-0123
• Website: gppiping.com
• Service Area: Monterey County & Santa Cruz County, CA